Position Summary:

The Client Services Associate position will help lead the pre-appointment communication and

serve as an integral part of ensuring that the client and agency caseworker experience with Bridging is welcoming, filled with dignity, service, and gratitude. The Client Services Associate position will report to the Client Services Manager and serve on the Client Services Team. The ideal candidate will have a strong passion for Bridging’s mission, a client-centered approach to their work and have strong customer service, communication, and organizational skills.

Qualifications

• Passion for the mission and values of Bridging’s important work and deep commitment to serving individuals and families in our community.

· Strong commitment to equity, dignity, inclusion, and belonging.

· Excellent customer service skills.

· Self-motivated; can initiate and complete tasks independently.

· Skilled communicator with daily phone, email, virtual and face-to-face interaction.

· Strong organizational skills.

· Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint, Access).

· Ability to maintain confidentiality of sensitive information.

· Previous experience with nonprofit and/or community organizations preferred.

· Creative problem solver and confident with difficult conversations.

· Highly relational team player who thrives in fast-paced environment.

· Volunteer experience and/or supervision of volunteers experience preferred.

Job Responsibilities

· Pre-appointment communication efforts with clients and caseworkers after appointment

has been made.

· Direct, train and support client check-in volunteers.

· Collect and file shopping preference forms in advance of appointments.

· Test virtual appointment platforms (Google Duo and FaceTime) with clients prior to appointment.

· Provide back-up responsibilities to Client Services Coordinator.

· Adaptable, flexible, and timely responses to ongoing client and caseworker needs.

· Collaborate with the Client Services Team on initiatives to improve the client and agency experience at Bridging.

· Respond promptly to any issues that arise during client check-in and shopping.

· Lead the morning volunteer shopping meeting when necessary.

· Assist in identifying gaps in Bridging’s services and propose solutions to improve.

· Become proficient with Bridging’s client scheduler and client database (Access).

· Ability to work independently and remain accountable for one’s time.

· Represent Bridging in a positive and respectful manner.

· Demonstrate a high level of respect for all clients, community partners, volunteers,

and staff.

· Support the Bridging team by assisting and executing client check-in and/or client shopping

when needed.

· Contribute to quarterly agency newsletter content as needed.

· Participate in client and case worker survey reviews; assist with developing strategies to

address concerns presented in the surveys.

· Attend staff meetings and trainings.

• Participate in and supports staff engagement and teambuilding efforts.
• Other duties as assigned.

Job Type: Part-time

Pay: $20.00 - $23.00 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• 401(k) 4% Match
• Paid time off
• Volunteer time off

Schedule:

• 4 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Ability to Relocate:

• Saint Paul, MN 55113: Relocate before starting work (Required)

Work Location: In person